Suitability and vulnerable-customer checks
Advice and products are checked against the customer's circumstances; vulnerable customers are routed to a person.
Layer L3 Application · Owner Deployer · Family Testing, governance and output integrity
Effective
Not effective
Not effective (bypassed)
Did not exist
By risk
| Risk | Incidents where the control was not effective or did not exist | Incidents where the control was effective | Incidents where sources don't mention the control |
|---|---|---|---|
| Consumer detriment and unsuitable advice |
Why it was not effective
No incident yet records this control as not effective.
Incidents where it was not effective or did not exist per month
0 so far in 2026; 0 in the same span of 2025.
19 of 183 incidents in Oct 2026 have been read for controls.
Added in reported fixes, and what followed
No reported fix names this control yet.
Frameworks
| Standard | Clause | Requirement |
|---|---|---|
| FCA Handbook | PRIN 2A | To verify when the text is stored |