Suitability and vulnerable-customer checks
Advice and products are checked against the customer's circumstances; vulnerable customers are routed to a person.
Layer L3 Application · Owner Deployer · Family Testing, governance and output integrity
Effective
Not effective
Not effective (bypassed)
Did not exist
By risk
| Risk | Incidents where the control was not effective or did not exist | Incidents where the control was effective | Incidents where sources don't mention the control |
|---|---|---|---|
| Consumer detriment and unsuitable advice |
Why it was not effective
No incident yet records this control as not effective.
Incidents where it was not effective or did not exist per month
No rise: 0 in Oct 2026, against an average of 0 over the 3 months before.
19 of 183 incidents in Oct 2026 have been read for controls.
Added in reported fixes, and what followed
No reported fix names this control yet.
Frameworks
| Standard | Clause | Requirement |
|---|---|---|
| FCA Handbook | PRIN 2A | To verify when the text is stored |