Cases › physical harm › LR-2026-0475
Robot malfunction at Haidilao San Jose restaurant during Zootopia promotional event
Preliminary Why: Publisher not yet named · subject to change
Status: no action reported
No source states: loss or records, developer and model, agent tool, could do, deployer, industry.
A humanoid promotional robot at a Haidilao restaurant in San Jose, California, was operating during a Zootopia collaboration event. It began an erratic dance routine that sent plates, chopsticks and utensils flying. One staff member grabbed the machine while tapping a smartphone app to start a shutdown. When that failed, two more employees physically restrained the robot until it powered down. No injuries occurred, though the restaurant's dishware was damaged. Public reaction centred on the lack of a physical emergency stop button.
What happened
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Risks
Primary43 incidents
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Controls
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Harness ApplicationPhysical safety interlocks · Human approval for high-impact actions · Live behaviour monitoring · Adversarial testing before deployment
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What happened, in order
Not dated in the sources:
- A staff member grabbed the robot and tried to shut it down through a smartphone app.
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What happened
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LR-2026-0475 · version 1 · published 2026-11-01 after automatic checks; not yet checked field by field by a person · JSON