{"schema_version":"0.10.0","id":"LR-2026-0637","record_version":1,"title":"ChatGPT unavailable for thousands of users worldwide","verification":{"human_verified":false,"method":"automated_gate","auto_verified":true,"score":45.6,"score_breakdown":{"source_authority":12.1,"independent_corroboration":7.0,"implicated_party_confirmed":0.0,"citation_integrity":14.0,"specificity":3.0,"completeness":2.24,"unhedged_language":5.0},"checks":{"schema_valid":true,"every_field_cited":true,"quotes_verbatim":true,"source_fetched":true,"distinct_incident":true,"dates_plausible":true,"sources_agree":true,"source_describes_incident":true,"severe_backed_by_source":true,"record_integrity":true,"eligible":true,"about_this_case":true},"gate_version":"gate-2026-10-18.7","cross_check_model":null,"cross_check_agreement":null,"duplicate_of":null,"verified_by":null,"verified_at":"2026-11-01","extraction_run_id":null,"evidence_level":{"level":"preliminary","reason":"Publisher not yet named · subject to change","original_document":null,"reports_total":1,"reports_independent":0,"reports_derivative":0,"developing":false,"disputed":false,"rules_version":"evidence-2026-10-29.1","computed_at":"2026-11-01","history":[{"date":"2026-11-01","from_level":null,"to_level":"preliminary","reason":"Publisher not yet named · subject to change"}]},"sources_hash":"8ebf36cf2167973e7a3c3e134261951ef78168ed41ebb8a0c6a798cc41257065"},"system":{"model_name":null,"model_version":null,"developer":"OpenAI","harness":null,"tools_granted":[],"permissions_scope":null,"autonomy_level":"unknown","guardrails_present":[],"deployment_context":"unknown","tier":null,"lifecycle_stage":null,"integration_type":null,"intended_use":null,"safeguard_state":null,"production_intended":null},"event":{"date_occurred":null,"date_disclosed":"2026-07-25","incident_class":"operational_error","failure_class":null,"agent_involved":null,"secondary_failure_classes":[],"trigger":"unknown","duration":null,"detection_method":"unknown","summary":"OpenAI's ChatGPT service, which also includes its APIs, suffered a widespread disruption in which thousands of users worldwide could not access the product. Users reported login failures, missing chat history, loading problems and prompt errors, and developers reported API connection and authentication errors. OpenAI acknowledged the problem on its official status page and said engineers were investigating elevated error rates. At the time of reporting the company had not identified the underlying cause, and the sources state that no user data was lost. Service availability fluctuated as engineers worked to restore it, and at the latest update OpenAI was still working toward full recovery.","tags":[],"date_detected":null,"near_miss":null,"root_cause":null,"root_cause_detail":null,"failure_class_detail":null,"responsible_party":null,"adversarial_actor":null,"input_provenance":null,"time_to_contain":null,"operations_paused":null,"remediation":null,"precursor_events":null},"impact":{"direct_loss_usd":null,"remediation_hours":null,"records_exposed":null,"third_parties_affected_count":null,"severity":"major","severity_because":"Major test: many third parties with a stated count of two or more affected parties. The source states thousands of users worldwide reported being unable to access ChatGPT.","harm_class":[],"affected_description":null,"protected_class_involved":null,"data_categories_exposed":[],"loss_range_usd":null,"reversibility":null,"downstream_exposure_count":null},"evidence":{"sources":[{"url":"https://news.az/news/why-was-chatgpt-unavailable-for-thousands-of-users-worldwide","publisher":"Latest news from Azerbaijan","date":"2026-07-25","type":"press","title":"Why was ChatGPT unavailable for thousands of users worldwide? - Latest news from Azerbaijan","archived_url":null,"attachment":"first_report"}],"per_field_confidence":{"system.developer":"C","event.incident_class":"D","impact.severity":"D","impact.severity_because":"D","event.summary":"C","system.autonomy_level":"D","system.deployment_context":"D","event.trigger":"D","event.detection_method":"D","context.country":"D","event.date_disclosed":"D","context.denominator_available":"D"},"field_citations":{"system.developer":[{"source_index":0,"quote":"OpenAI confirmed a widespread service disruption after thousands of users around the world reported being unable to access ChatGPT."}],"event.incident_class":[{"source_index":0,"quote":"OpenAI confirmed a widespread service disruption after thousands of users around the world reported being unable to access ChatGPT."}],"impact.severity":[{"source_index":0,"quote":"OpenAI confirmed a widespread service disruption after thousands of users around the world reported being unable to access ChatGPT."}],"impact.severity_because":[{"source_index":0,"quote":"OpenAI confirmed a widespread service disruption after thousands of users around the world reported being unable to access ChatGPT."}],"event.summary":[{"source_index":0,"quote":"OpenAI confirmed a widespread service disruption after thousands of users around the world reported being unable to access ChatGPT."},{"source_index":0,"quote":"Developers using OpenAI's APIs also reported connection errors, request failures, and authentication issues affecting applications built on OpenAI models."},{"source_index":0,"quote":"OpenAI acknowledged the issue by publishing an incident report on its official status page, confirming that engineers were investigating elevated error rates affecting ChatGPT, its APIs, and related services."},{"source_index":0,"quote":"Until OpenAI releases additional information, the precise reason for the disruption remains unknown."},{"source_index":0,"quote":"OpenAI did not indicate that any user data had been lost."},{"source_index":0,"quote":"As engineers worked to diagnose the incident, service availability fluctuated, causing some users to regain temporary access while others continued experiencing errors."},{"source_index":0,"quote":"At the latest update, OpenAI had acknowledged the disruption, confirmed that engineers were actively investigating, and continued working toward full restoration of affected services."}]},"notes_on_gaps":"Single press source (News.Az, published 2026-07-25); this is the publication date, not a stated occurrence date, and no incident dates, durations or time to containment are stated. The sources do not identify the cause, trigger or root cause, so those fields are omitted. No autonomous agent is described, so agent_involved, failure_class and related fields are omitted. No controls were stated as held, failed or bypassed, and no remediation was reported, so risks, links and remediations are empty; availability loss is not one of the listed risks. Judgement: incident_class set to operational_error because the event is a service outage with no stated cause. Judgement: severity set to major because thousands of users is a stated count of two or more affected parties; the source gives no exact count, so third_parties_affected_count is omitted. Developer and deployment context were taken from the article describing a live service for paying and free users. No country or exact affected count is stated. [case created by the backfill: read by claude-haiku-5-5, backfill-2026-11-01.2, 2026-11-01; not yet reviewed] [2026-11-01: evidence level set: Preliminary (Publisher not yet named · subject to change)]"},"context":{"industry":null,"org_size_band":null,"country":"unknown","denominator_available":false,"denominator":null,"related_incident_ids":[],"systemic_exposure":null,"shared_model_id":null,"upstream_incident_id":null,"incident_evidence":null,"regulatory":null,"coverage":null},"narrative":{"steps":[{"step":"doing","text":"ChatGPT was serving free and paid users when the service became unavailable.","quote":"The outage affected both free and paid users, with many experiencing login failures, missing chat history, loading issues, and errors when submitting prompts, News.Az reports.","source_index":0,"grade":"C"},{"step":"went_wrong","text":"Users suddenly reported being unable to access ChatGPT through the website or the mobile application.","quote":"The disruption began with a sudden increase in reports from users who were unable to access ChatGPT through either the website or the mobile application.","source_index":0,"grade":"C"},{"step":"reached","text":"Outage tracking platforms recorded thousands of complaints from several regions at once.","quote":"Within a short period, outage tracking platforms recorded thousands of complaints from users across North America, Europe, Asia, and Australia, indicating that the problem was affecting multiple regions simultaneously.","source_index":0,"grade":"C"},{"step":"caught","text":"OpenAI acknowledged the issue on its status page and said engineers were investigating.","quote":"OpenAI acknowledged the issue by publishing an incident report on its official status page, confirming that engineers were investigating elevated error rates affecting ChatGPT, its APIs, and related services.","source_index":0,"grade":"C"},{"step":"done","text":"At the latest update, OpenAI was still working toward full restoration.","quote":"At the latest update, OpenAI had acknowledged the disruption, confirmed that engineers were actively investigating, and continued working toward full restoration of affected services.","source_index":0,"grade":"C"}],"model":"claude-haiku-5-5","prompt_version":"backfill-2026-11-01.2","extracted_at":"2026-11-01","source_urls":["https://news.az/news/why-was-chatgpt-unavailable-for-thousands-of-users-worldwide"]},"analysis":{"sections":{"timeline":[{"text":"Disruption began with a sudden increase in user reports.","quote":"The disruption began with a sudden increase in reports from users who were unable to access ChatGPT through either the website or the mobile application.","source_index":0,"when":null},{"text":"Outage tracking platforms recorded thousands of complaints across several regions.","quote":"Within a short period, outage tracking platforms recorded thousands of complaints from users across North America, Europe, Asia, and Australia, indicating that the problem was affecting multiple regions simultaneously.","source_index":0,"when":null},{"text":"OpenAI published an incident report on its status page.","quote":"OpenAI acknowledged the issue by publishing an incident report on its official status page, confirming that engineers were investigating elevated error rates affecting ChatGPT, its APIs, and related services.","source_index":0,"when":null},{"text":"OpenAI focused first on restoring service while continuing to investigate.","quote":"OpenAI's response to the incident focused first on restoring service while continuing to investigate the underlying cause.","source_index":0,"when":null},{"text":"At the latest update, restoration was still in progress.","quote":"At the latest update, OpenAI had acknowledged the disruption, confirmed that engineers were actively investigating, and continued working toward full restoration of affected services.","source_index":0,"when":null}]},"model":"claude-haiku-5-5","prompt_version":"backfill-2026-11-01.2","extracted_at":"2026-11-01","source_urls":["https://news.az/news/why-was-chatgpt-unavailable-for-thousands-of-users-worldwide"]}}